Skip to main content
Discuss a requirement
Software & Intelligence Product portfolio

Customer intelligence & event operations

AMIS Customer

Understand the people.
Prepare the operation.

Turn fragmented customer data into insight and forecasts. Bring event plans, rosters and risk management together to prepare for the demands ahead.

Discuss AMIS Customer Explore the platform

01 / Customer intelligence

Many sources.
One clearer picture.

Bring customer records into a shared view of service pressure. Understand what is happening, where it is concentrated and what needs attention next.

Inspect image
Service metrics and operational pressure, including response times, SLA attainment and overdue backlog
Service pressure detail from the AMIS Customer workspace. Supplied product screens; figures are illustrative, not product performance claims.
  1. 01

    Bring data together

    Consolidate customer records from multiple sources. CSV ingestion includes field mapping, preview and verification; other source connections are scoped around your systems.

  2. 02

    Understand the pressure

    Explore complaint volume, backlog ageing, response times and SLA exposure by route, channel, category and service line.

  3. 03

    Look ahead

    Use forecasting and AI-assisted commentary to identify emerging themes, likely service pressure and priorities for management review.

  4. 04

    Act with context

    Move from an overall trend to the complaint register, review individual records and track status, priority, outcomes and resolution.

A fairer comparison

Calendar and uploaded reporting periods align analysis with your reporting cycle. Journey-normalised complaint and delay-claim rates help compare services in context.

From register to resolution

Filter the complaint register, review details and record first response, investigation, outcome and closure activity without separating insight from action.

Management-ready outputs

Build reporting and briefing around the selected dataset, with a clearer connection between customer evidence and operational priorities.

Intelligence with context

A forecast is a starting point.
Judgement stays with your team.

AI-assisted briefing works from the selected complaint scope, helping managers explore themes, hotspots and areas of increasing service pressure.

  • Summarise the active reporting period.
  • Identify recurring issues and emerging pressure.
  • Prepare forward-looking management commentary.
  • Review the evidence before deciding on action.

Forecasts support planning; they are not guarantees. Interpretation depends on source quality, the reporting scope and operational context.

Detailed management assistant commentary, evidence and recommended actions from the selected complaint scope
Management briefing and assistant view from the supplied brochure. Inspect full image

02 / Event operations

From the first plan
to the final debrief.

Bring event planning, staffing rosters, risk management and forecasting into the operational conversation. Prepare teams around the event, not around disconnected documents.

  1. BeforePlan & forecast
  2. ReadinessRoster & assess
  3. DeliveryManage & respond
  4. AfterReview & improve
People / Plans / Risk

Prepare for demand.
Keep responsibility clear.

Connect the expected demands of an event with the people, plans and risk decisions needed to deliver it.

Discuss your event workflow
Event planning & forecasting

Bring event plans and demand forecasts together to inform preparation, resource discussions and the review of likely pressure points. Agree the forecast inputs and planning assumptions for each event.

Rosters & operational coverage

Organise event staffing through rosters, connecting planned roles and coverage with the event schedule. Keep the resourcing discussion alongside the plan it supports.

Risk management & readiness

Bring event risks into planning and readiness reviews. Relate the risk picture to resources, responsibilities and the decisions that need attention before delivery.

Event management & learning

Support event management with a clearer view of plans, people and risk. Review the event alongside customer insight to inform the next planning cycle.

03 / Mobile reporting

Capture the details.
Keep the context.

An incident starts with what someone sees. Bring the type, location, time and supporting detail into one structured report, at the point of service.

Illustrative workflow based on the supplied reporting form. Demonstration data only; no report is sent.

Discuss mobile reporting
AMIS CustomerReporting demonstration
Report an incidentDEMO

You do not need an account. Fields marked * are required in the reporting form.

Incident time is separate from submission time.

0 / 1000

Suggest a related event. Admin confirms or amends the link during triage.

Optional contact details

Leave blank to report anonymously.

Example data
Mobile reporting / Illustrative product walkthrough

Connected capability / Aerial Intelligence

A wider view.
A better-informed response.

Explore how aerial observation could complement event planning and security teams with a view of crowd conditions, access routes and the wider site.

Aerial platform used to illustrate Apexiar's separate aerial intelligence capability
Aerial capability illustration. Event-specific integration and flight arrangements require separate assessment.

Deployment-specific use cases

Support the control room.
Keep people in control.

  • Crowd conditions: assess overall congestion and movement to support human-led crowd management.
  • Site awareness: review access routes, boundaries and areas that are difficult to observe from the ground.
  • Incident context: explore visual or thermal observation to help authorised teams assess a developing situation.
Explore aerial capabilities

Governance before deployment

Situational awareness, not unrestricted surveillance.

Aerial integration is not presented as a standard AMIS Customer feature. Each proposal needs an agreed purpose, site and airspace assessment, appropriate permissions, data minimisation, access controls and retention arrangements. Aerial support does not imply permission to fly over crowds.

What about facial recognition?

Facial recognition and biometric identification are not advertised as included or deployed capabilities. Any proposed use would require a separate technical assessment, a demonstrable lawful basis, a data protection impact assessment and appropriate safeguards before it could be considered. Crowd awareness can be scoped without identifying individuals.

Part of the Apexiar portfolio

Connect the right capabilities.

Incident management

AMIS

Explore incident reporting, investigation and operational assurance alongside customer intelligence.

Engineering & deployment

Shape the deployment

Define the data, event workflows and governance needed for your organisation.

Connected systems

Extend the picture

Explore connected sensing and integration as part of a separately scoped operational solution.

AMIS Customer

Bring your data.
Bring your next event.

Start with the sources you have, the decisions you need to make and the operation you want to support.

Discuss your requirements

AMIS Customer product view